An update from Parliament

Essentially there are 4 key issues currently impacting travel on the trains in our area currently:

  • Our ‘unfair’ fares that create the ‘Redhill Hump’ and lack of availability of Oyster/Contactless at Reigate.
  • Issues with infrastructure (Regiate’s platform can’t take the Thameslink Trains, and Stoates Nest Junction restricts the number of trains that can cross it.
  • No ‘industry compensation’ for Reigate/Nutfield
  • Trains missing form the May 2018 timetable (still)

While it hasn’t all been in the public domain we’ve been working with Crispin Blunt our local MP and RRDRUA President on many of the issues above for some time. Frustratingly when the RRDRUA makes progress with a transport minister their inevitably loose their job and it all starts again.

Continually promised action in meetings with ministers and the DFT (many of which RRDRUA committee members have attended over the years) Crispin has like us reached the limits of his frustration. Acting on this he secured an adjournment debate in the House of Commons raise our issues.

Jo Johnson then had to address the issues raised by Crispin, which are a matter of record in the house.

The full transcript of the debate can be read here.
And you can watch the snippet from the House of Commons here.

In brief summary:

  • Fares – Whilst not suggesting Oyster zones would happen, and instead suggesting modern ticketing with pay as your go or smart card payment is the future – he did confirm that the ‘Redhill Hump’ would be addressed before the end of the current GTR contract. And this would start in January. We have no further detail of this yet – but it’s a big win. Either by reduction or fare freezing our fares will be brought in line with those around us.
  • Reigate Platform 3 – This has been included in the scope of the project or the Brighton Mainline upgrade. Whilst it won’t happen over night, it’s on the books for consideration – a new longer platform at Reigate would allow the return of direct London Bridge services via Thameslink.
  • Industry Compensation – No movement on this what so ever. Reigate/Tonbridge line passengers. Or those that purchased Dorking tickets are excluded, and are still excluded.
  • The May 2018 Timetable – Jo Johnson said that in December 18 more trains will be added to our services through Redhill/Merstham. And we assume some of these will also stop at stations south of Redhill too. Conveniently there are 18 trains currently missing form our weekday timetable. Weekends are of course still very much missing in action.

We’ve made some big progress today with big thanks to Crispin Blunt MP for securing the debate and representing our issues.

If you have any comments or questions please let us know.

Finally apologies if you made it to Westminster for the debate at 5pm. Whilst Parliament has a set start time – all business follows the last business. And an earlier debate was short a number of speakers which brought us forwards – we had little notice this would happen.

Crispin Blunt to challenge Chris Grayling in Parliament 18/10/2018

Following repeated correspondence over the summer with Chris Grayling, Secretary of State for Transport Crispin Blunt had a meeting with the Rail Minister earlier this week to address a series of issues particular to the Reigate and Redhill District rail users, in addition to the wider issues of the generally appalling service standards on the line.

These included timetabling, fares, compensation, platform investment, and access to Oyster, among others. Some of these issues have been being discussed in detail with previous Rail Ministers for over 4 years to no avail. This meeting produced nothing that could be reported to rail users except that the DfT remained resolute that no compensation would be available to Reigate station users following the 2018 summer timetable debacle. The irony that it was the removal of the London Bridge service from Reigate in those timetable changes that forced Reigate users to use the failing Thameslink services from Redhill, and yet are ineligible for compensation, appeared to be entirely lost on the Minister and his officials.

In response to this, Crispin Blunt has successfully applied for a short debate in the House of Commons Chamber next Thursday 18th October at 5pm. This will enable him to publicly make the case for at least some resolution of the issues particular to our area. In reply the Rail Minister will have the opportunity to publicly explain whether he has been able to find any amelioration or even a real prospect of improvement in the local service, from which his department receives all the fare income.

The minister’s reply on behalf of the Transport Secretary will condition whether Crispin as both MP for Reigate and President of the Rail Users Association will be able to continue to express confidence Chris Grayling management of the Department for Transport.

All RRDRUA members are invited and indeed encouraged to be present in the viewing gallery, House of Commons, to support Crispin in his efforts to make our voice heard and to meet together afterwards in Westminster Hall to have a brief post debate discussion on what we have heard from the DfT. Please allow 30 mins to get through HoC security – no need for a ticket, just some identity, for the gallery. Crispin would be pleased to see the passengers he is working for and account directly to them on Thursday.

Details on how to attend

Instructions for those coming to see Crispin in the House of Commons on Thursday 10 October 2018.

The debate is currently scheduled for 5pm but please arrive in plenty of time to clear security.

Please can RRDRUA attendees to enter through the Cromwell Green entrance (see attached map) and make their way to Central Lobby via the main Visitor’s entrance, allowing at least 30 minutes to clear security.

Then, they should ask to be directed to the Admission Order Office where you gain entry to the public gallery. The office is located just off Central Lobby behind the statue of William Gladstone.

Gareth Owen will be in the gallery to arrange the meeting with Crispin in Westminster hall afterwards.

You do not always need it, but it may be useful to take a driving license or other picture ID.

After an Abysmal first week Thameslink completely collapses on Saturday

We knew there was going to be teething issues in the first few weeks, but last week was terrible for regular commuters in our area:

  • Over crowded trains they weren’t able to board (both in the morning and evening peak). Including running only 8 car trains through London Bridge at 17:21 and 17:51 which were already full by the time they got to London Bridge.
  • Trains terminating at East Croydon and being emptied of passengers as the driver hadn’t been trained on the route.

Not to mention plenty of late trains and drivers and onboard supervisors advising that the train is held at a red signal as the line ahead is congested.

The Peak evening Thameslink service (looking at trains between 16:30 and 19:01) ran with a 30% cancellation rate!

If you add to this the number of trains later than 15 mins (which are eligible for Delay Repay) the number of disrupted trains climbs to 57%.

Complete collapse of service on Saturday

There’s so much more we could say about the first week, but we need to turn our attention to Saturday, and the complete collapse of Thameslink south of London with no communication from Thameslink to passengers what so ever.

At time of publishing 100% of Thameslink trains that would call in the Redhill area have been cancelled.

  • Horley, Salfords, Earlswood have had no trains to London.
  • Redhill has diverted South Eastern services running though to Charing Cross.
  • Reigate, Redhill, Merstham have a short Victoria service (4 coaches only).
  • The Horsham to London Bridge service is running only between Horsham and Redhill it appears.

And according to the Association of British Commuters on twitter it was known it was going to happen. As railway workers were advised as early as 13:01 on Friday afternoon.

This is completely unacceptable. The weekday commute is not the only use of the railway. Many people also work on the weekends, or at the Weekends travel for leisure, and everyone with an annual season ticket is entitled to.

As a rail users association we’ve asked Thameslink what has happened and why there has been no communication to customers. We have yet to see a response.

Over on twitter (at time of publication) there is no information as to why this is the case. When asked they replied with:

“Hi, these are unfortunately cancelled with the short term timetable amendments. My apologies for this. I’d recommend a difference[sic] route (i.e. Metrobus to Gatwick)”

The complete lack of communication is completely unacceptable! 

Note – Information on train running and punctuality checked on http://recenttraintimes.co.uk

How to check what the May 2018 Timetable changes mean for you

May Timetable Changes

You will have seen our commentary and submissions on the 2018 Timetable Consultation that has been run to deliver a new Timetable covering Southern, Gatwick Express, Great Northern, and Thameslink.

All of these changes are wrapped up in what’s called RailPlan20/20 and specially in our area many of our Southern Rail trains will be changed to Thameslink.

The new timetable has been published electronically (although some trains notable GWR which run from Reading to Gatwick via Reigate/Redhill) and a few Thameslink trains are missing).

Rail Plan 20/20

Every train in the timetable will have moved. Your usual train will NO LONGER be at the usual time and your journey duration will be different! 

To find out how your own personal journey will be impacted here’s what you can do to take a look right now.

1.  Head to your favourite online journey planner (this could be National Rail or Southern Rail or any of the Apps that provide train data.

2. Select your usual Journey (such as Earlswood to London Victoria) and the time of day that you would normally travel.

3. Update the date of your journey to be the 21 May 2018 (the first day of the new timetable being in place)

Note, if you put in a specific time of the train you would normally get you may want to wind back 30 mins at-least. Many trains will be running slightly earlier than they are currently timetabled.

For example:

The 06.42 from Earlswood to London Victoria calling at
– Redhill 06.46
– Merstham 06.50
– Coulsdon South 06.55
– Purley 06.59
– Easy Croydon 07.05
– Clapham Junction 07.17
– London Victoria 07.29

Giving a journey time of 47 min

Will become the the 06.30 Earlswood to London Victoria calling at
– Redhill 06.34
– Merstham 06.49
– Coulsdon South 06.54
– Purley 06.58
– East Croydon 07.04
– Clapham Junction 07.14
– London Victoria 07.22

Giving a ‘new an improved’ journey time of 52 min.

Would love to know what this means to YOUR journey and the impact it will have on your specific personal circumstances in the comments below. Not just earlier starts or longer journeys, but impacts on nursery, the school run, your working day, or onward travel when you arrive at hour destination in London or further south down the line.

 

Welcome to Redhill, here’s why you’ll still be stuck at the station this weekend (again)

You will likely have heard about the issues at Redhill Station on Sunday 25 February – when thousands of passengers were left stuck trying to complete their onward journey to Gatwick and the south coast by a lack of Rail Replacement busses.

If you saw that (and our response to it last weekend) and feel like you were missing out by not being involved your luck is in, as it looks like it will be a very similar story this weekend when the same engineering works take place.

As a local rail users association we wrote to Southern Rail in response to their plans before the issues happened, and we’ve been speaking to them again since in a bid to secure a better service over the next two weekends when the same line closure is happening.

The good news – they’ve been listening to us

The bad news – they’ve not really doing anything to solve the problem at Redhill on the trains although they’re going to give running busses a better go.

Our point of view

On the face of it this weekend they’ll be doing what they should have been doing last weekend on the bus front. However there simply won’t be enough trains.

Passengers at Merstham and Coulsdon South were unable to board services  last Sunday as they were full. The issue isn’t really being dealt with. All that’s been added to the Redhill route is the 4 extra coaches on the Victoria – Tonbridge (via Redhill) route.

The capacity issue is made worse as everyone from London Bridge will be turning up at East Croydon to board these services too – as the Thameslink trains south will not be running at all.

There should be more trains per hour provided to cope with the passenger demand in both directions.

Oh and not to mention Brighton at home against Arsenal this weekend.

So here’s the detail (and they have made some positive steps)

Travelling to Gatwick Airport or further south

If you need to get to Gatwick on Sunday 4 March you have several options, and most of them involve not using Redhill at all.

– An additional hourly service will run from Victoria to Horsham (via Dorking) meaning you can get to Gatwick on that – the train takes a big loop through Dorking down to Horsham, Three Bridges, and then Gatwick. It’ll be a 10 or 12 car train!
– You can also get one of the 2 trains per hour to East Grinstead from Victoria, and then transfer to a bus to Gatwick Airport.

In summary all your options are:

– 3 trains per hour Redhill – Victoria
– 1 train per hour Tonbridge – Victoria via Redhill
– 1 train per hour Gatwick Airport – Victoria via Horsham/Three Bridges
– 2 trains per hour East Grinstead – Victoria (with a bus link to Gatwick Airport)
– Buses between Gatwick Airport – East Grinstead
– Buses between Redhill – Gatwick Airport – Three Bridges

The Tonbridge train will now be 8 coaches instead of the 4 that it was last weekend. The Victoria to Redhill trains will be 12 coaches again.

Southern also tell us that they have extra standby busses to support the demand if needed, and some of the busses will run direct from Redhill to Gatwick Airport without pulling into all the other stations.

They also tell us that an ’emergency train’ will be sitting at Victoria in case it’s needed (why they don’t run it we don’t know).

At Redhill they tell us they’ll be doing a better job of making sure people and busses are managed effectively. There will be extra staff and bus controllers. The carpark at Redhill will be used to marshal people onto the busses with clear options for each destination.

 

The sneaky way Southern Rail avoid paying Delay Repay (UPDATED)

Delay Repay

Now other Train Operating Companies take note – this sneaky tactic by Southern Rail is one you should be copying. Here’s one simple move you can use against your paying commuters to remove all responsibility to get them to where they paid to be taken to – and avoid Delay Repay or the need to put on replacement busses.

This shocking tactic by Southern Rail is simple:

It all starts with some careful planning and the intention to not run  a train that is in the timetable. Simply don’t send the train…leaving the passengers standing on the platform or struggling to get home – but you have to do it in advance.

By doing it in advance you have the sneaky sneaky option of deleting the train from the timetable. Don’t report it as delayed or cancelled. Just delete it like it was never meant to be there.

This is brilliant, because people turn up at the time they would expect the train to run – you know because we plan ahead like the station announcements always tell us to do – some of the non season ticket holding customers even buy a ticket at the station. But when they turn up at the platform, the information board is simply blank. When they check their handy train time application – the train doesn’t appear to be showing in the timetable.

What’s more – you don’t have to provide any rail replacement busses, because the train was never in the timetable for the day.

And finally – when those angry commuters fill in the delay repay forms to claim compensation for the lack of train and the disruption of their journey – you can reject them – because you never timetabled it.

If you want to see this tactic in operation first hand – head to Reigate station in Surrey. Southern do it here quite a lot!

UPDATE

Southern Rail via Twitter now say that despite these trains being deleted from the timetable you can claim Delay Repay so we’re really like to hear from commuters who have tried and if you’ve been successful. Please let us know in the comments below.

However it’s still apparent that deleting the train from the timetable removes their responsibility to put on Rail Replacement busses.

Redhill chaos: And there’s 2 more weekends like this to come!

This weekend (24 & 25 February) saw line closes on the Brighton mainline and through Redhill to allow Network Rail to carry out necessary track improvement works.

Having seen the advance notice provided by Southern Rail of the shutdown and that on Sunday – specifically all Gatwick and South Cost bound passengers from London would be terminating at Redhill to transfer to busses – we wrote to Southern/Gatwick Express/Network Rail to warn that Redhill station couldn’t cope with the number of passengers arriving  or that there would be enough trains for onward travel for those returning to London.

Sadly, despite replying to our emails they didn’t listen or take any further action. And seeing what has happened this weekend – especially today at Redhill Station – Our Chairman Stephen Trigg has written again asking that they listen and take action.

Stephen’s note is below in full:


From: Stephen Trigg

Subject: ABSOLUTE FAILURE TO PLAN AHEAD [REDHILL 25/02/2018]

Date: 25 February 2018 at 18:28:27 GMT

To: Angie Doll, Stuart Cheshire
Cc: Tracy Hall  Scott Brightwell , Halsall John, Crispin Blunt, Jo Johnson, Linda McCord , Tim Bellenger, Tim Leighton

Dear Angie and Stuart,

As Passenger Directors of GTR Southern and GTR Thameslink I direct this email at you.

We tried as a Rail Users organisation to ask for better provision of services around the major closure between Gatwick and Redhill this Sunday (25/02) as we foresaw your plans were inadequate. We wrote to you and your teams several times concerned about the lack of service but only received replies from junior members of your team who didn’t seem to understand the problem. This is something you and your senior teams should have been on top of.

Today (Sunday) we have sadly been proved right. The situation at Redhill is extremely dangerous, not helped by the inadequate subway at the station that needs replacing anyway, inadequate space for buses to turn round and there are hundreds of passengers running all over Redhill Town centre trying desperately to get to their destinations by taxi or whatever other means they can find.

There is obviously not enough trains to get passengers to London nor are there enough buses to get people to Gatwick or the South Coast.

I have just driven past the station and there are people running across the main road with heavy cases. The situation is not just at the station but right into the town. I can see the police have been called to assist with the chaos your Company has created.

After the problems at Finsbury Park with overrunning engineering work in Christmas 2016, and at London Bridge the first day of the service cuts, we would have thought you would have tools to measure what is required for adequate provision of service. It sadly seems not.

I trust that you and Network Rail will cancel the next two weekends line closures until a point where you can work together to find a proper and safe solution.

We look forward to finding out how you will be doing this in future and happy to discuss if it will help.

Best Regards
Stephen

Stephen R Trigg | Chairperson | Reigate, Redhill and District Rail Users’ Association
E Chairperson@rrdrua.org.uk

Open letter on behalf of passengers who use Southern & Thameslink services

The RRDRUA has sent and published the following open letter to the Prime Minister. A PDF copy is also available for download.


The Rt. Hon Theresa May
Prime Minister
10 Downing Street
London
United Kingdom

10 December 2016

Dear Prime Minister,

The Residents of Southern England are fed up with the continuing disruption to their daily lives cause by the problems at Southern and Thameslink Railway companies. The key fact in this disruption is the Industrial Dispute about Guards on trains and station staff. This dispute is leading to the breakdown of family life, health / stress issues and the reduced productivity for British Business lost waiting for trains that don’t run.

We have listened to your rhetoric about your government being for the ordinary people of this Country. We are Ordinary people and call on you to intervene directly in this dispute, to get it resolved quickly and swiftly for all our sakes.

It is no good stating this is a dispute between GTR and the Unions because that is not totally correct. Your Department for Transport is demanding modernisation which the Rail Company is trying to implement so your Government is a fully responsible party to this dispute.

As this is an open letter we also call on the leaders of ASLEF and the RMT to come back and negotiate swiftly on these issues with an open mind, whilst suspending all strikes and overtime bans. Entering the room and just saying no is inexcusable. It doesn’t help your members or the passengers they serve. Come into the room with proposals that will resolve the dispute and make Driver Operation work. The world has moved on and technology is improving safety and process throughout life and you and your members need to embrace this.

Here are some suggestions from us: –

  • Embrace Driver only door operation as it is safe within reason (nothing is 100% safe) but add conditions: –
    • Good Lighting at all stations where it operates
    • Dispatch staff at all large stations where crowding may occur such as Redhill
    • On Board Staff on all non-metro trains who are safety trained to evacuate trains in live rail situations.
  • During disruption to avoid cancelling trains where On-Board Staff are delayed, drivers able to take trains without on-board staff to avoid further disruption to passengers, with processes in place for on-board supervisors to be placed on train as soon as reasonably possible.
  • Extension of On Board Staff to Thameslink trains in non-metro area (for example South of East Croydon through Redhill)
  • In Metro Areas Guarantee of at least 2 stations staff with full trains safety training on all stations throughout day

In Conclusion, we ask Prime Minister, that you personally get around a negotiating table with the leaders of the RMT and ASLEF and create an agreement perhaps along the lines of our suggestions that can get Southern England back to work and resolve the issues once and for all.

When this is complete can you look to your Governments Infrastructure and Projects Authority to invest in much needed improvements to the Brighton Main Line, which includes for us Redhill Line passengers, a flyover at Stoats Nest Junction, Remodelling of Redhill Stations and Platform 3 at Reigate Station.

Thank You

For and on Behalf of the Reigate, Redhill and District Rail Users’ Association

 

Stephen Trigg
Chairperson

Southern Isn't Working

Redhill route disruption in December / January

Is there ever is such a thing as a ‘Normal December’ on the railways?

Through Southern, Thameslink, and event Great Western there is planned disruption that will impact the Redhill Route.

The table below will be updated as information evolves.

With strikes already planned from RMT, and further action possibly coming form ASLEF on top of planned engineering works from Network Rail which will even impact the Reigate – Redhill – Gatwick service on a few occasions.

Updated:

  • 28 November – Added ASLEF Driver strikes and extended timeline into January
  • 01 December – Moved RMT strike dates from 23/24 December to 19/20
Service Information Details
Thur, 1 Dec
Fri, 2 Dec
Sat, 3 Dec

Sun, 4 Dec

Engineering Works Busses replace trains between Purley and Redhill

Thameslink

On Saturday, trains from Bedford to Three Bridges will not call at: Coulsdon South, Merstham and Redhill. Customers should use Southern buses between Purley and Redhill.

Trains from Three Bridges to Bedford will run to an amended timetable. On Sunday, trains will run to an amended timetable.

Southern

All weekend, Buses replace trains between Purley and Redhill

Your train ticket will be valid on the replacement buses.

Non folding bicycles are not allowed on rail replacement bus services at any time. Folding bicycles are allowed if fully folded. For more information, please see here

Mon, 5 Dec
Tues, 6 Dec RMT Guard Strike London Underground strike by drivers if you manage to get into London will impact the Piccadilly and Hammersmith & City line
Wed, 7 Dec RMT Guard Strike  London Underground strike by drivers if you manage to get into London will impact the Piccadilly and Hammersmith & City line
Thur, 8 Dec RMT Guard Strike
Fri, 9 Dec
Sat, 10 Dec
Sun, 11 Dec Engineering Works Engineering work is taking place between Purley / Reigate and Earlswood, closing some lines.

Great Western Railway trains between Reading and Gatwick Airport will run between Reading and Reigate only. Buses will run between Reigate and Gatwick Airport (taking 20 minutes), and between Reigate and Redhill (taking 10 minutes). Please depart Gatwick Airport and Redhill 15 minutes earlier than normal to ensure you meet your train connection at Reigate.

Southern trains will be diverted between Purley and Horley, and will be unable to call at Coulsdon South, Merstham, Redhill and Earlswood. Buses will run between Purley and Horley to provide connections for customers going to and from the stations without a train service.

Thameslink will have an amended service, more details here.

Your train ticket will be valid on the replacement buses. Non folding bicycles are not allowed on rail replacement bus services at any time. Folding bicycles are allowed if fully folded. For more information, please see here

Mon, 12 Dec
Tues, 13 Dec ASLEF Driver Strike
Wed, 14 Dec ASLEF Driver Strike
Thur, 15 Dec
Fri, 16 Dec ASLEF Driver Strike
Sat, 17 Dec
Sun, 18 Dec
Mon, 19 Dec  RMT Guard Strike
Tues, 20 Dec  RMT Guard Strike
Wed, 21 Dec
Thur, 22 Dec
Fri, 23 Dec
Sat, 24 Dec Festive Period: Planned Services (subject to strike adjustments)

A normal Saturday service will run through the day. Trains will stop running for the day at 23:00

Sun, 25 Dec Festive Period: No services
Mon, 26 Dec Festive Period: Planned Services

An hourly service will run between London Victoria and Brighton. A half hourly service will run between London Victoria and Sutton and also between London Victoria and East Croydon

Tues, 27 Dec Festive Period: Planned Services

A Saturday service will run

Wed, 28 Dec Festive Period: Planned Services

A Saturday service will run with additional trains running at peak times

Thur, 29 Dec Festive Period: Planned Services

A Saturday service will run with additional trains running at peak times

Fri, 30 Dec Festive Period: Planned Services

A Saturday service will run with additional trains running at peak times

Sat, 31 Dec RMT Guard Strike Festive Period: Planned Services

A normal service will run. Additional early morning New Years Eve special services will run from 01:07 to 05:07 between London Victoria and East Croydon calling at all stations

Sun, 1 Jan RMT Guard Strike Festive Period: Planned Services

A normal service will run with minor alterations to late evening services

Mon, 2 Jan RMT Guard Strike Festive Period: Planned Services

A Saturday service will run with minor alterations to some late evening services

Tues, 3 Jan
Wed, 4 Jan
Thur, 5 Jan
Fri, 6 Jan
Sat, 7 Jan
Sun, 8 Jan
Mon, 9 Jan ASLEF Driver Strike
Tues, 10 Jan ASLEF Driver Strike
Wed, 11 Jan ASLEF Driver Strike
Thurs, 12 Jan ASLEF Driver Strike
Fri, 13 Jan ASLEF Driver Strike
Sat, 14 Jan ASLEF Driver Strike
Sun, 15 Jan

Southern isn’t working, RMT contempt for East Surrey Commuters

RRDRUA is very disappointed that the RMT and GTR Southern have been unable to resolve their differences and that Rail Users are again going to find total failure again in trying to go about their daily lives.

The members of the RMT have guaranteed Jobs, a good salary and a reasonable work/life balance. Whereas, the long suffering commuters are under threat of losing jobs, losing salary, losing holiday and being unable to get home to their families. The RMT leadership shows utter contempt to the Rail users by ruining their daily lives for the honour of pushing a button to close train doors.

Along the Redhill route, the 10,000 daily East Surrey commuters find their daily commute which has already heavily suffered cuts since 2012 is now even worse. Today:-

  • Earlswood & Salfords stations are closed;
  • The Entire Tonbridge line is closed;
  • Coulsdon South, Merstham & Horley have a limited off-peak only service so virtually closed for the majority of users.
  • Services to London from Reigate are not running at all, leaving a limited connecting service
  • Trains from Redhill are one-third of the normal level (a 60% cut in a service that has been cut consistently since 2012).

Last trains this week to Redhill are around 7pm, meaning that commuters and visitors alike have little choice but to cut their day short in London. GTR Southern and Thameslink will still be running 8 trains per hour to Gatwick straight through Redhill but are unable to plan a service to stop at Redhill.

All in all another heavy slap in the face for the poor, tired and frustrated commuters in East Surrey. The Government needs to step and make sure Redhill route commuters get a better normal service and some respect from themselves and the Rail Companies.